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Complaints Policy

Bags of Taste takes all complaints very seriously.  We understand that it can feel difficult and awkward to complain, but we do want to hear your views and it will help us to improve.

In the first instance, please speak to the staff member you have been dealing with, should you have had contact with one.  It is often easiest to investigate complaints at the local level where all the people concerned are known.

However, should you feel that the situation is unresolved, or if you feel that for any reason you cannot speak to this staff member directly, please feel free to contact Head Office.  We will investigate and promise to get back to you within 30 days.

At Bags of Taste we take your privacy seriously and only use your personal information to communicate with you about the products and services which you have requested from us. In order to deliver this service, we may share your data with franchise partners when they are responsible for courses in your preferred area. We will not sell your info to any third parties for marketing purposes. If you have any questions about how we hold and use your data please contact [email protected]. You can also see our full privacy policy for more details.